Telelink Call Center

Business Description

Frequently Asked Questions

• What services do you provide? (Inbound / Outbound)
  Inbound customer service, order entry, direct response, as well as outbound surveys and opinion polling
• What are your coverage hours?
  24/7/365
• How do you charge for your services?
  We can charge per dedicated seat or per minute usage, depending on the volume. In some cases we will use a combination of both depending on peak traffic levels throughout the day.
• Will I receive reports on number of calls, time spent, results, etc.?
  Custom reports are available on request and can contain whichever statistics are important to you in your analysis.
• Who trains the call center representatives. Us or you?
  A combination of both. You train our trainer, then we develop a program to train all the agents that will be assigned to your account
• Do you require a contract?
  Depending on the investment in the start up phase we may require a minimum contract. In most cases, our service agreements are monthly.

Work Samples